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User Name and Password
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2. I can't log in using my user name and password.
If you know your member number, you can log in using your member number and last name instead of a user name and password.
If you have created a user name and password but have forgotten it, visit the Forgot My User Name or Password page and we will retrieve it for you. Enter your email address and we will send you an e-mail containing your log in information.
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